Privacy & Cooklie Policy

Last updated: 15 October 2026

This Privacy & Cookie Policy explains how AiMee OS / 4C Creatives collects, uses and protects personal information when you visit AiMeeos.co.uk, purchase or use AiMee OS, contact us, or interact with services provided through AiMee OS.

It also explains how cookies and similar technologies may be used.

1. Who We Are

AiMee OS is a WordPress website assistant and enquiry management system provided by 4C Creatives.

For the purposes of applicable UK data protection law, 4C Creatives may act as a data controller for information collected directly through the AiMee OS website, subscriptions, licensing, support and business administration.

Where AiMee OS processes information submitted through a customer’s own website, the customer will normally remain the data controller for that information and AiMee OS may act as a service provider or processor.

Website: AiMeeos.co.uk

2. Information We May Collect

We may collect information including:

• your name
• business name
• email address
• website address
• contact information
• subscription and licence information
• PayPal subscription identifiers and payment status
• support enquiries and correspondence
• website and technical information such as IP address, browser type and device information
• information submitted through forms
• information required to operate, secure and improve AiMee OS

We do not normally receive or store your full payment card details. Payments are processed by the relevant payment provider.

3. AiMee OS Licence Information

AiMee OS Pro uses a licence system to confirm whether a website has an active subscription.

Information associated with a licence may include:

• licence identifier
• website URL
• subscription status
• subscription type
• renewal date
• billing interval
• PayPal subscription reference
• account email where applicable
• licence activation and validation information

This information is used to provide and protect AiMee OS Pro functionality.

4. Project Briefs and Enquiries

AiMee OS can collect information submitted by visitors to customer websites.

This may include:

• name
• email address
• telephone number
• selected services
• enquiry details
• budget information
• timescale
• answers to customised Project Brief questions
• other information voluntarily submitted by the visitor

This information is primarily controlled by the owner of the website on which AiMee OS is installed.

The website owner is responsible for deciding what information to collect and for providing appropriate privacy information to their own visitors.

5. AI Features

AiMee OS Pro includes managed AI-powered functionality.

Customers do not normally need to provide their own OpenAI API key.

Where AI functionality is used, relevant information may be securely transmitted from the customer’s WordPress website to AiMee OS infrastructure and then to an external AI service provider for processing.

Information sent for AI processing may include:

• visitor questions
• Business Knowledge supplied by the website owner
• enquiry information
• Project Brief information
• instructions required to produce a response or reply draft

We aim to send only information reasonably necessary to provide the requested AI feature.

Customers should avoid entering unnecessary sensitive personal information into Business Knowledge or AI prompts.

6. How We Use Information

We may use personal information to:

• provide AiMee OS services
• operate Free and Pro features
• manage subscriptions
• validate licences
• process upgrades and cancellations
• provide customer support
• respond to enquiries
• operate managed AI services
• prevent fraud and abuse
• maintain service security
• diagnose technical problems
• improve AiMee OS
• comply with legal or regulatory requirements
• maintain appropriate business and accounting records

7. Lawful Bases for Processing

Depending on the circumstances, we may process information because:

Contract — processing is necessary to provide a product or service you have requested.

Legitimate interests — processing is necessary for reasonable business purposes such as providing support, preventing fraud, securing services and improving AiMee OS.

Legal obligation — processing is necessary to comply with legal, tax, accounting or regulatory requirements.

Consent — where consent is required, for example for certain marketing activities or non-essential cookies.

8. Payment Processing

AiMee OS Pro subscriptions may be processed using PayPal.

When you make a payment or create a subscription, payment information is handled by PayPal under its own privacy policy and terms.

AiMee OS may receive information such as:

• transaction status
• subscription ID
• payment status
• billing cycle
• payer email
• next renewal date

We do not normally receive your complete payment credentials.

9. Google reCAPTCHA

AiMee OS may use Google reCAPTCHA to help prevent spam, automated submissions and abuse.

reCAPTCHA may collect technical information about the visitor’s device, browser and interaction with the website.

Use of reCAPTCHA is subject to Google’s applicable privacy terms.

Website owners using AiMee OS are responsible for ensuring their own privacy and cookie information appropriately explains any reCAPTCHA use on their website.

10. WordPress

AiMee OS is designed to operate with WordPress.

WordPress itself may store information such as login details, user accounts, form submissions, website settings and technical information.

How this information is processed will also depend on the individual website owner’s WordPress configuration, hosting provider and installed plugins.

11. Cookies

Cookies are small files placed on a device when visiting a website.

They can be used to remember information, maintain website functionality, improve security and understand how a website is used.

AiMee OS and AiMeeos.co.uk may use different categories of cookies.

12. Essential Cookies

Essential cookies may be required for:

• website security
• WordPress functionality
• account sessions
• subscription processes
• licence management
• spam prevention
• saving website preferences
• maintaining sessions

These cookies may be necessary for the website or service to function correctly.

13. Analytics Cookies

Where analytics tools are enabled, cookies or similar technologies may be used to understand:

• visitor numbers
• pages viewed
• general traffic sources
• website performance
• how visitors interact with the website

Non-essential analytics cookies should only be used where permitted under applicable cookie and privacy requirements.

14. Third-Party Cookies

Third-party services used by AiMee OS or the AiMee OS website may place or access cookies.

These may include services provided by:

• PayPal
• Google
• Google reCAPTCHA
• analytics providers
• WordPress-related services
• hosting or security providers

These organisations operate under their own privacy and cookie policies.

15. Managing Cookies

You can normally control cookies through your browser settings.

You may be able to:

• delete stored cookies
• block cookies
• restrict third-party cookies
• receive warnings before cookies are stored

Blocking essential cookies may affect how parts of the website or AiMee OS services operate.

Where a cookie consent system is provided, you may also be able to manage optional cookie preferences through that system.

16. How Long We Keep Information

We retain information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may vary depending on the type of information.

For example:

• licence information may be retained while a subscription or account is active and for an appropriate period afterwards
• transaction records may be retained where required for tax and accounting purposes
• support correspondence may be retained where necessary to maintain service history
• security records may be retained for a limited period to investigate misuse or technical problems

Customer website enquiry data is generally controlled by the customer and may remain stored within their own WordPress website.

17. Security

We take reasonable technical and organisational measures to protect information.

These measures may include:

• encrypted HTTPS connections
• server-side licence validation
• secure API tokens
• restricted access controls
• rate limiting
• spam protection
• security logging
• software updates
• access controls for administrative systems

However, no internet service can guarantee absolute security.

18. Sharing Information

We do not sell personal information.

We may share information with service providers where reasonably necessary to operate AiMee OS.

These may include:

• hosting providers
• payment providers
• AI service providers
• email or support providers
• spam-prevention services
• security providers
• professional advisers where required

Information may also be disclosed where required by law.

19. International Data Transfers

Some service providers used in connection with AiMee OS may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards should be used where required by applicable data protection law.

20. Customer Responsibilities

Businesses installing AiMee OS on their own WordPress website are responsible for their own privacy compliance.

This includes:

• providing an appropriate Privacy Policy
• explaining what information they collect
• identifying their lawful basis for processing
• obtaining consent where required
• responding to data protection requests
• setting suitable data-retention periods
• configuring cookies and analytics appropriately
• avoiding unnecessary collection of sensitive information

Installing AiMee OS does not automatically make a website compliant with privacy or cookie legislation.

21. Children’s Information

AiMee OS is primarily designed for use by businesses.

The AiMee OS website and subscription service are not specifically directed at children.

Customers whose websites provide services to children are responsible for ensuring that their use of AiMee OS complies with any additional legal requirements that apply to them.

22. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

• request access to your personal information
• request correction of inaccurate information
• request deletion of information
• request restriction of processing
• object to certain processing
• request data portability
• withdraw consent where processing is based on consent

Some rights are subject to legal exemptions.

23. Making a Privacy Request

To make a request relating to personal information held directly by AiMee OS / 4C Creatives, please contact us using the details published on AiMeeos.co.uk.

If your information was submitted through another business’s website using AiMee OS, you should normally contact that website owner first because they will usually be responsible for the information collected through their website.

24. Complaints

If you are concerned about how your personal information has been handled, please contact us first so that we can investigate.

You may also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

25. Links to Other Websites

The AiMee OS website may contain links to external websites.

We are not responsible for the privacy practices, security or content of third-party websites.

You should review their privacy policies separately.

26. Changes to This Policy

We may update this Privacy & Cookie Policy as AiMee OS develops or where legal, technical or service changes make an update necessary.

The latest version will be published on AiMeeos.co.uk together with the date it was last updated.

27. Contact

For questions about this Privacy & Cookie Policy or how AiMee OS handles personal information, please contact:

AiMee OS / 4C Creatives
Website: AiMeeos.co.uk