AiMee OS Terms & Conditions

Last updated: 15 October 2026

These Terms & Conditions apply to the use of the AiMee OS WordPress plugin, related services, subscriptions and website at aimeeos.co.uk.

By installing, accessing, purchasing or using AiMee OS, you agree to these Terms & Conditions. If you do not agree with them, you should not use AiMee OS.

1. About AiMee OS

AiMee OS is a WordPress-based website assistant and enquiry management system designed to help businesses answer visitor questions, collect Project Briefs, capture enquiries, organise leads and, where available, use AI-powered features.

AiMee OS is provided by 4C Creatives.

References to “AiMee OS”, “we”, “us” or “our” in these terms refer to the provider of the AiMee OS software and associated services.

2. AiMee OS Free

AiMee OS Free may be installed and used without a paid subscription.

Free features may include Project Brief collection, enquiry capture, contact information collection and basic enquiry management.

We may update, improve, add to or remove Free features as the product develops.

There is no guarantee that a particular Free feature will remain permanently available.

3. AiMee OS Pro

AiMee OS Pro provides additional features that may include:

• AI website assistant
• Business Knowledge
• custom assistant branding
• AI enquiry capture
• lead scoring
• AI Reply Drafts
• follow-up tools
• additional customisation and Pro functionality

A valid AiMee OS Pro subscription and active licence are required to use Pro features.

4. Subscription Pricing

AiMee OS Pro is currently available at:

£16 per month

or

£154 per year

Annual billing represents a saving of approximately 20% compared with paying monthly for twelve months.

Prices may change in the future. Any new price will be clearly shown before a new subscription is purchased.

Where an existing subscription is affected by a future price change, reasonable notice will be provided where required.

5. Subscription Payments

AiMee OS Pro subscriptions are processed through PayPal or another payment provider we may introduce in the future.

Subscriptions renew automatically unless cancelled.

By purchasing a subscription, you authorise the relevant payment provider to collect recurring subscription payments in accordance with the billing period selected.

We do not normally store customers’ full payment card or PayPal payment credentials.

6. Cancelling a Subscription

You may cancel automatic renewal of your AiMee OS Pro subscription.

Cancellation stops future renewal payments.

Where a subscription has already been paid for, Pro access will normally remain available until the end of the current paid subscription period.

After the paid period ends, the website may automatically return to AiMee OS Free.

Settings and information created while using Pro may remain stored within WordPress unless deleted by the website owner, although Pro-only features may no longer be available.

7. Refunds

Unless required by law, payments already made for an active subscription period are generally non-refundable.

If you believe a payment has been made in error, please contact us as soon as possible.

Nothing in these terms affects any statutory rights you may have under applicable UK consumer law.

Where AiMee OS is purchased primarily for business purposes, consumer cancellation rights may not apply.

8. Software Licence

AiMee OS remains the intellectual property of its owner and is licensed rather than sold.

An AiMee OS Pro licence is normally valid for one live website, unless a different licence allowance has been agreed.

A licence may not be shared, resold, transferred between unrelated customers or used to provide unauthorised copies of AiMee OS.

We may introduce additional licence types in the future.

9. Licence Activation

AiMee OS Pro communicates securely with aimeeos.co.uk to confirm licence and subscription status.

The system may periodically check whether a licence is active, expired, cancelled or otherwise valid.

Temporary communication problems will not necessarily result in immediate loss of Pro access.

We may suspend or deactivate a licence where we reasonably believe it has been copied, misused, shared or obtained fraudulently.

10. AI Features

AiMee OS Pro includes managed access to AI-powered features.

Customers do not normally need to provide their own OpenAI API key.

AI requests may be securely routed through AiMee OS infrastructure before being processed by an external AI provider.

AI-generated information may occasionally be incomplete, inaccurate or unsuitable.

Customers should review important AI-generated content before relying on it or sending it to their own customers.

AiMee OS should not be treated as a substitute for professional legal, medical, financial or other regulated professional advice.

11. AI Usage

Managed AI usage is included with an active AiMee OS Pro subscription, subject to reasonable usage limits and fair-use protections.

We may apply usage limits, rate limits or safeguards to protect the service from excessive use, automated abuse, security attacks or unusually high consumption.

AiMee OS Pro is not intended to provide unrestricted or unlimited automated AI processing.

If usage limits are introduced or materially changed, we will aim to explain them clearly within the service.

12. Business Knowledge

Website owners may provide AiMee OS with information about their business, including services, prices, service areas, policies, frequently asked questions and other business information.

The website owner is responsible for ensuring this information is accurate, lawful and up to date.

AiMee OS may use this information to help generate visitor responses and AI Reply Drafts.

We are not responsible for errors caused by inaccurate or outdated information supplied by the website owner.

13. Enquiries and Project Briefs

AiMee OS may collect information submitted by website visitors, including names, contact information, requirements, budgets, timescales and other enquiry details.

The website owner remains responsible for deciding what information they collect through AiMee OS and for complying with applicable privacy and data-protection laws.

The default visitor-facing title “Build a Project Brief” may be customised by the website owner.

14. Data Protection

Website owners using AiMee OS are responsible for ensuring their website has appropriate privacy information, lawful processing grounds and consent mechanisms where required.

This may include providing a Privacy Policy and Cookie Policy and configuring Google reCAPTCHA or other anti-spam services appropriately.

Where AiMee OS processes information on behalf of a website owner, further data-processing terms may apply.

15. Third-Party Services

AiMee OS may depend on third-party services including:

PayPal, OpenAI, Google reCAPTCHA, WordPress and hosting providers.

These services operate under their own terms and policies.

We are not responsible for outages, changes, suspensions or failures caused by third-party services outside our reasonable control.

16. WordPress Compatibility

AiMee OS is designed for WordPress websites.

We aim to maintain compatibility with supported versions of WordPress and commonly used hosting environments.

However, we cannot guarantee compatibility with every theme, plugin, server configuration or custom WordPress installation.

Customers should maintain appropriate backups before installing or updating software.

17. Updates

AiMee OS may receive software updates containing new features, improvements, compatibility changes, bug fixes or security updates.

We strongly recommend keeping AiMee OS, WordPress and other website software up to date.

We may stop supporting outdated AiMee OS versions where necessary for security, compatibility or operational reasons.

18. Support

Support may be provided through the contact methods listed on aimeeos.co.uk.

Support covers reasonable assistance relating to AiMee OS itself.

It does not automatically include unrelated WordPress development, theme problems, third-party plugin conflicts, hosting problems, malware removal or custom development.

Additional work may be chargeable.

19. Acceptable Use

AiMee OS must not be used for unlawful, abusive, fraudulent or harmful purposes.

You must not attempt to bypass licensing controls, gain unauthorised access to AiMee OS systems, extract protected credentials, overload the service or use AiMee OS to distribute malicious content.

We reserve the right to suspend access where misuse presents a security, legal or operational risk.

20. Intellectual Property

AiMee OS software, branding, design, documentation, graphics and associated intellectual property remain the property of their respective owner.

Purchasing an AiMee OS subscription does not transfer ownership of the software.

Customers receive only the right to use AiMee OS in accordance with the licence and these terms.

21. Availability

We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability.

Access may occasionally be interrupted by maintenance, software updates, third-party outages, hosting problems or circumstances outside our reasonable control.

22. Limitation of Liability

To the fullest extent permitted by law, AiMee OS is provided without guarantees that it will generate leads, increase sales, produce particular business results or operate without interruption.

We are not responsible for indirect or consequential losses, loss of profit, loss of business, loss of data or loss caused by reliance on AI-generated information, except where liability cannot legally be excluded.

Nothing in these terms excludes liability where doing so would be unlawful.

23. Customer Responsibility

Customers remain responsible for their own website, website content, business decisions, customer communications, backups, security practices and legal compliance.

AiMee OS is a tool intended to assist with enquiry handling and website communication. It does not replace the website owner’s own judgement or responsibility.

24. Changes to AiMee OS

AiMee OS is an actively developed product.

We may add, change or remove functionality where reasonably necessary to improve the product, maintain security, comply with legal requirements or respond to changes in third-party services.

Material changes affecting paid services will be communicated where appropriate.

25. Changes to These Terms

These Terms & Conditions may be updated from time to time.

The latest version will be published on aimeeos.co.uk, together with the date it was last updated.

Continued use of AiMee OS after updated terms become effective may constitute acceptance of those updated terms.

26. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute will be subject to the jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.

27. Contact

For questions regarding these Terms & Conditions, subscriptions, licensing or AiMee OS, please contact:

AiMee OS / 4C Creatives
Website: aimeeos.co.uk